Dear PowerSchool User or Parent / Guardian of User:
You are receiving this notice on behalf of the “named individual” from PowerSchool. As you may know, PowerSchool provides software and services to your current or former school or the current or former school of a person to whom you are a parent or guardian. In compliance with State laws, we are writing to share with you some important information regarding a recent cybersecurity incident involving personal information belonging to the named individual.
What Happened?
On December 28, 2024, PowerSchool became aware of a cybersecurity incident involving unauthorized exfiltration of certain personal information from PowerSchool Student Information System (SIS) environments through one of our community-focused customer support portals, PowerSource.
What Information Was Involved?
Due to differences in customer requirements, the types of information involved in this incident included one or more of the following, which varied by person: name, contact information, date of birth, Social Security Number, limited medical alert information, and other related information. At this time, we do not have evidence that the named individual’s Social Security Number was involved. At this time, we do not have evidence that limited medical alert information for the named individual was involved.
What Are We Doing?
PowerSchool is offering two years of complimentary identity protection services to students and educators whose information was involved. For adult students and educators whose information was involved, this offer will also include two years of complimentary credit monitoring services.
If your personal information was involved in this incident and you are interested in enrolling in credit monitoring or identity protection, please follow the steps for either Option 1 or Option 2 below:
Option 1: If the Named Individual is 18 or Over
Enrollment Instructions
• Ensure that you enroll by May 30, 2025 (Your code will not work after this date at 5:59 UTC)
• Visit the Experian IdentityWorks website to enroll: https://www.experianidworks.com/plus
• Provide your activation code: CTYU949PRK
• For over the phone assistance with enrollment or questions about the product, please contact Experian’s customer care team at 833-918-9464
• Be prepared to provide engagement number B138812
Details Regarding Your Experian Identityworks Credit Plus Membership
A credit card is not required for enrollment in Experian IdentityWorks. You can contact Experian immediately regarding any fraud issues, and have access to the following features once you enroll in Experian IdentityWorks:
• Experian credit report at signup: See what information is associated with your credit file. Daily credit reports are available for online members only.*
• Credit Monitoring: Actively monitors Experian file for indicators of fraud.
• Internet Surveillance: Technology searches the web, chat rooms & bulletin boards 24/7 to identify trading or selling of your personal information on the Dark Web.
• Identity Restoration: Identity Restoration agents are immediately available to help you address credit and non-credit related fraud.
• Experian IdentityWorks ExtendCARE (TM): You receive the same high-level of Identity Restoration support even after your Experian IdentityWorks membership has expired.
• $1 Million Identity Theft Insurance**: Provides coverage for certain costs and unauthorized electronic fund transfers.
Option 2: If the Named Individual is Under 18
Enrollment Instructions
• Ensure that you enroll by May 30, 2025 (Your code will not work after this date at 5:59 UTC)
• Visit the Experian IdentityWorks website to enroll: https://www.experianidworks.com/minorplus
• Provide your activation code: CEBP456TRK
• For over the phone assistance with enrollment or questions about the product, please contact Experian’s customer care team at 833-918-9464
• Be prepared to provide engagement number B138813
Details Regarding Your Experian Identityworks Credit Plus Membership
A credit card is not required for enrollment in Experian IdentityWorks. You can contact Experian immediately regarding any fraud issues, and have access to the following features once you enroll in Experian IdentityWorks:
• Social Security Number Trace: Monitoring to determine whether enrolled minors in your household have an Experian credit report. Alerts of all names, aliases and addresses that become associated with your minor’s Social Security Number (SSN) on the Experian credit report.
• Internet Surveillance: Technology searches the web, chat rooms & bulletin boards 24/7 to identify trading or selling of your personal information on the Dark Web.
• Identity Restoration: Identity Restoration agents are immediately available to help you address credit and non-credit related fraud.
• Experian IdentityWorks ExtendCARE (TM): You receive the same high-level of Identity Restoration support even after your Experian IdentityWorks membership has expired.
• $1 Million Identity Theft Insurance**: Provides coverage for certain costs and unauthorized electronic fund transfers.
As soon as PowerSchool learned of the incident, we engaged cybersecurity response protocols and mobilized senior leadership and third-party cybersecurity experts to conduct a forensic investigation of the scope of the incident and to monitor for signs of information misuse. We are not aware at this time of any identity theft attributable to this incident.
What Can You Do?
You are encouraged to remain vigilant against incidents of identity theft and fraud by reviewing account statements for suspicious activity. PowerSchool will never contact you by phone or email to request your personal or account information. The enclosed “General Information About Identity Theft Protection” provides further information about what steps you can take.
Other Important Information.
If you have any questions or concerns about this notice, please call 833-918-9464, Monday through Friday, 8:00am through 8:00pm Central Time (excluding major US holidays).
Sincerely,
The PowerSchool Team
* Offline members will be eligible to call for additional reports quarterly after enrolling.
** The Identity Theft Insurance is underwritten and administered by American Bankers Insurance Company of Florida, an Assurant company. Please refer to the actual policies for terms, conditions, and exclusions of coverage. Coverage may not be available in all jurisdictions.
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